Habitable Homes is a trading name of HHSOS Ltd, Company Registration No: 11733881, registered in England. Our registered office is located at 4 King Square, Bridgwater, Somerset TA6 3YF. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our website or engaging with our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We may collect and process the following types of personal data:
• Personal Identification Information: This includes your name, address, email address, phone number, and other contact details.
• Project or Service Information: Details related to any service you inquire about or request from us, such as your property details, work specifications, and project requirements.
• Communication Data: Information from any correspondence you send to us, including email, phone calls, and online forms.
• Financial Information: Payment information related to the services we provide, such as billing details or transaction history.
• Website Usage Data: Information about how you use and interact with our website (e.g., IP address, browser type, pages visited)

2. How We Use Your Information
We use your personal data for the following purposes:
• To Provide Our Services: To deliver the services and information you request, including property maintenance, renovations, and project management.
• To Communicate with You: To respond to inquiries, provide quotes, and update you on your project or service request.
• To Process Payments: To handle payment processing and provide invoices for completed work.
• To Improve Our Services: To analyse the use of our website and services to improve our offerings, including customer satisfaction.
• To Meet Legal and Regulatory Requirements: To comply with applicable laws and regulations, such as tax or financial reporting obligations.

3. Legal Basis for Processing Your Data
We process your personal data on the following legal grounds:
• Contractual Necessity: Processing your data is necessary to fulfil a contract with you, such as managing and delivering services.
• Consent: In cases where we require your explicit consent to process your data (e.g., marketing communications), we will seek your approval before proceeding.
• Legal Obligation: We may need to process your data to meet legal or regulatory requirements.
• Legitimate Interests: We may use your data for legitimate business purposes, such as improving services or preventing fraud, while balancing your rights and freedoms.

4. How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. These measures include secure storage, data encryption, and regular security audits.
However, please note that no data transmission over the internet can be completely secure, and while we take all reasonable precautions, we cannot guarantee the security of data transmitted via our website or communication channels.

5. Sharing Your Data
We will not sell, rent, or lease your personal data to third parties. However, we may share your data in the following circumstances:
• Service Providers: We may share your data with third-party contractors, suppliers, or subcontractors who assist in providing services to you (e.g., materials suppliers, subcontractors).
• Legal Requirements: If required by law, we may share your data with regulatory authorities, law enforcement, or other government bodies.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred as part of the transaction.
Any third-party providers we work with are required to handle your personal data securely and only use it for the purposes outlined in this policy.

6. Retention of Data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example, we may retain project records or financial documentation for compliance with tax regulations.

7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal data:
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to limit how we use your personal data.
• Right to Data Portability: You can request a copy of your personal data in a machine-readable format to transfer it to another provider.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us using the contact details provided below.

8. Marketing Communications
If you have consented to receiving marketing communications, we may send you information about our services, promotions, or other news. You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

9. Third-Party Links
Our website may contain links to third-party websites. These websites are not controlled by HHSOS Ltd, and we are not responsible for their content or privacy practices. We recommend that you review the privacy policies of any third-party sites you visit.

10. Cookies
We use cookies to improve your experience on our website. For detailed information about how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Contact Us
If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your rights under the GDPR, please contact us at:

Habitable Homes
 A trading name of HHSOS Ltd
4 King Square, Bridgwater, Somerset TA6 3YF

Email: info@habitablehomes.co.uk

Phone: 01278 781 781